sixbet's Privacy Policy

1 Introduction and Scope

sixbet ("we", "us", or "the platform") is an online betting and casino service provider for users in Bangladesh. This privacy policy explains what information we collect from you when you visit and use our website sixbet.cam, how that information is used, who it may be shared with, and what steps we take to protect your data.

By using this website, you are considered to have accepted the terms set out in this privacy policy. We may update this policy from time to time; any changes will be reflected by publishing a new date on this page.

2 What Information We Collect

When you register and use services on sixbet, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth
• Email address
• Mobile number
• Home address and district
• National ID or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• Transaction history and amounts

2.2 Information Collected Automatically

• IP address and device type
• Browser type and operating system
• Time and date of site access
• Pages visited and activity information
• Data obtained from cookies and similar tracking technologies
• Referral source (which site or advertisement you came from)

2.3 Information Received from Third Parties

For identity verification, fraud prevention, and age confirmation, we may receive information from trusted third-party verification services.

3 Purpose of Using Your Information

We use the information we collect for the following legitimate purposes:

• Account management: To verify registration, ensure login security, and maintain account safety.
• Service delivery: To operate betting, casino games, and other services smoothly.
• Financial transactions: To process deposits and withdrawals and maintain records of transactions.
• Identity and age verification: To ensure that services are provided only to users aged 21 or above.
• Fraud and illegal activity prevention: To prevent money laundering, manipulation, and other misuse.
• Customer support: To resolve your complaints and questions and provide assistance.
• Bonuses and promotions: To provide the right offers based on your eligibility.
• Platform improvement: To analyse user experience and improve service quality.
• Legal compliance: To comply with applicable laws and regulations.

4 Sharing and Disclosure of Information

We may share your information with third parties in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, banks), identity verification, and technology services. These partners are required to follow strict data protection rules under the terms of our agreements.

4.2 Legal Obligations

We may provide information to the relevant authorities when required as part of a court order, government directive, or legal process.

4.3 Security and Safety

Information may be exchanged with the relevant security agencies for investigating fraud, money laundering, or other unlawful activity.

4.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, information may be transferred to new ownership — however, all terms of this privacy policy will remain in effect.

5 Cookies and Tracking Technologies

sixbet uses cookies and similar technologies to improve website functionality and make the user experience easier.

5.1 Types of Cookies

• Essential cookies: To maintain login sessions, ensure security, and keep core functionality running. Disabling these may prevent the site from working properly.
• Functional cookies: To remember your preferences (language, display settings).
• Analytics cookies: To understand which parts of the site are used most — this information is used to improve services.
• Marketing cookies: To show you relevant advertisements (you can turn this off).

5.2 Cookie Controls

You can manage cookies through your browser settings. Please note that disabling essential cookies may prevent you from using some services.

6 Data Security Measures

To protect your personal information, sixbet has put in place the following technical and organisational measures:

• SSL encryption: All data transfers are secured with 256-bit SSL/TLS encryption.
• Secure data storage: Information stored on servers is kept in encrypted format.
• Access controls: Only authorised personnel have access to specific data.
• Two-factor authentication: An additional layer of security when logging into your account.
• Regular security audits: Periodic audits are conducted to identify system vulnerabilities.
• Staff training: All staff receive regular training on data protection.

However, no transmission or storage of data over the internet can be guaranteed to be completely secure. If you suspect a security breach, please contact us immediately.

7 Data Retention Period

We retain your personal information for as long as necessary to meet legal obligations and provide services.

• Active account data: Complete information is retained for as long as the account remains active.
• Transaction records: Financial transaction data is retained for a minimum of five years.
• After account closure: Even after an account is closed, some information may be kept for a set period as required by law.
• Marketing data: Marketing-related information is deleted if you withdraw your consent.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we hold about you and to request a copy of that information.

8.2 Right to Rectification

If there is any inaccuracy or error in your information, you may request that it be corrected. You can update most information yourself through your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information must be retained for a set period due to legal obligations.

8.4 Right to Object to Processing

You may object to your information being used for marketing purposes and can opt out of marketing communications at any time.

8.5 Right to Data Portability

You have the right to receive your information in a structured, commonly used, and machine-readable format.

9 Protection of Minors' Information

sixbet is for users aged 21 and above only. We do not intentionally collect any personal information from minors. Through our age verification process, we ensure that users of our platform fall within the required age range.

If a minor registers, their account will be closed immediately and any collected information will be deleted.

10 Third-Party Links and Services

Our platform may contain links to third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt) and payment services. These third-party services have their own privacy policies and are outside sixbet's control.

We recommend reviewing the privacy policies of third-party services before using them. sixbet is not responsible for how your information is handled by third-party services.

11 Responsible Gaming and Data Protection

We take responsible gaming seriously. Information about your gaming activity may be used to effectively operate our responsible gaming tools, which include:

• Setting deposit limits
• Self-exclusion facility
• Detecting unusual gaming patterns
• Providing support in cases of problematic gaming

To learn more about responsible gaming, please visit our Responsible Gaming page.

12 Changes to This Policy

sixbet reserves the right to update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a notification may be sent to your registered email address.
• If you continue using the site after an update, you will be considered to have accepted the new policy.

We therefore recommend reviewing this page regularly.

13 Contact and Complaints

For any questions, requests, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 direct support (in Bengali)
• Response time: Generally within 30 working days

We take your privacy concerns seriously and will try to resolve your issue as quickly as possible.